1. Where is my order?
Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. You will also receive a tracking link in this email so check this out for any delivery updates.
If the delivery time frame has passed and you’ve still not received your items, please get in touch with our Customer Service team with your order details. Please make sure to send us your order number so we can investigate your order status for you.
2. Can I cancel my order?
Once you have placed an order with us our Warehouse team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process and make any amendments. If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us for a full refund within 30 days of receipt.
3. Can I amend my order once it has been placed?
Once you have placed an order with us our Warehouse team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process and make any amendments. If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us for a full refund within 30 days of receipt.
4. What can I do if my order is going to the wrong address?
Please take extra care when entering your shipping instructions at checkout, once an order has been placed, we only have a short space of time in which to amend an address and sadly, if your parcel has already been dispatched, we are unable to change your shipping address for you.
If you find that you have entered the incorrect address, please contact our Customer Service team with your order details and your correct address information. We will try to help you as much as we can!
5. Where is my order confirmation?
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!
6. What should I do if my order is missing?
If you have not received your order within the allocated delivery time frame, please contact our Customer Service team within 21 days of the date on which you ordered the products. After this time has elapsed, DMF Online reserves the right to decide whether to send our replacement item(s) for you.
7. What do I do if I receive the wrong item?
We are sorry that you have received the wrong item in your order! Please contact our Customer Service team and they will assist you further.
8. There is an item missing from my order, what should I do?
If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us.
If you haven’t received this, please contact our Customer Service team with your order details so we can resolve this for you.